Refund & Cancellation Policy

At Shuchitva Foods Pvt. Ltd., customer satisfaction is our top priority. Since our products are food-grade items, special care is taken to ensure safety, hygiene, and quality in every pack. Please read our refund and cancellation policy carefully before placing an order.

1. Order Cancellation

• Orders can only be cancelled within 2 hours of purchase, provided they have not been shipped.
• Once an order is processed and dispatched, it cannot be cancelled.
• To request a cancellation, please email us at support@shuchitva.com or call our customer helpline.

2. Returns & Replacements

• Due to the perishable nature of our products, returns are accepted only if:
• The product is delivered in a damaged or tampered condition.
• The product is expired upon delivery.
• The wrong item was sent.
• All complaints must be reported within 48 hours of delivery along with proof (photographs and order details).
• Eligible cases will be processed for a replacement or credit note.

3. Refunds

• If replacement is not possible, a refund will be initiated to your original payment method.
• Refunds may take 5–7 business days to reflect, depending on your bank or payment gateway.
• Shipping charges, if any, are non-refundable.

4. Non-Refundable / Non-Returnable Items

• Opened or partially used packs cannot be returned or refunded.
• Products purchased during promotional sales or discounts are non-refundable unless defective.

5. Contact Us

If you have questions about this Refund & Cancellation Policy, please contact us: